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Nelson's Hosting

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Customer Support


Context Help

If you feel lost inside our web hosting Control Panel, the first step you should take is to press the Help button, which is present on each page. A pop-up menu will show up. It comprises comprehensive information about all the operations that you can perform on the page in question. Each pop-up window shows up on the same page so that you can quickly get back to your work.

Video Tutorials

We have a wide array of how-to videos demonstrating how to use our Control Panel. They're meant for those of you who want to see how things are getting done rather than only reading articles. In this way, anyone can quickly become familiar with our Control Panel by simply watching our step-by-step instructional videos.

F.A.Q.

If you can't discover the solution you searching for, take a peek at our extensive FAQ section, which contains questions asked by real customers and offers real solutions. We regulary "revamp" our Frequently Asked Questions database with new Q&A's in order to cover all the new additions and innovations related to our platform.

Ticketing System

If you still can't find the answer you are looking for in the FAQ section either, you can contact our fantastic team of technical support engineers available 24-7-365 and ready to assist you with any question. Each support ticket you open will be answered within 60 minutes (the average support ticket response time is just twenty minutes), so you will not have to wait a long time to receive an answer to your question.

Contact Details

US Toll Free Phone: +1-855-211-0932
US International: +1-727-546-HOST(4678)
UK Phone: +44-20-3695-1294
AU Phone: +61-2-8417-2372
OUR ID: 306044

Sales Lines Working Hours:
Monday to Friday:
10.00 AM - 06.00 PM GMT/UK
05.00 AM - 01.00 PM EST/USA
08.00 PM - 04.00 AM EST/AU

email: support@propersupport.com

Online Contact Form

Check your server status To check the status of your server if you think there is a problem, please go to: www.properstatus.com